Randofeet FAQ - Frequently Asked Questions

Randofeet FAQ - Frequently Asked Questions

 

🛒 Orders

 

How to place an order?

• Select your products
  
• Add them to your cart
  
• Create an account or log in
  
• Confirm your order
  
• Choose your payment method

 

What payment methods are accepted?

• Credit card
  
• PayPal
  
• Pay in 3 or 4 installments, free of charge

 

🚚 Delivery

 

What are the delivery times?

Our delivery times are 6 to 10 working days after validation of your order.

 

How much are the delivery charges?

• Free for orders over €80
  
• €6.90 for orders under €80

 

Which areas do you deliver to?

• Metropolitan France
  
• Corsica
  
• Overseas Territories (additional charges)

🔄Returns and Exchanges

 

What is the return period?

You have 14 days from the date you receive your package to return it.

 

Are I responsible for return shipping costs?

• Return costs are the responsibility of the customer
  
• Except in the case of :
• • Defective product
    
  • Our error
    
  • Product not as described

How to make a return?

1. Log in to your account
   
2. Generate a return slip
   
3. Carefully package the product
   
4. Attach the return slip
   
5. Send the package

Conditions for returning products

• Unused product
  
• Original packaging intact
  
• Labels not removed
  
• Accompanied by all accessories

 

💳 Payment

Is my payment information secure?

Yes, we use a secure and encrypted payment system.

 

🛡️ Guarantees

What is the product warranty?

• Legal guarantee of conformity
  
• Responsive after-sales service within 48 hours

 

📞 Contact

 

How to contact us?

• Contact form on the website
  
• Online chat during business hours

What are your hours?

• Monday-Friday: 9am-6pm
  Saturday: 10am-4pm
  Closed on Sundays and public holidays